CX//
VOICE AGENT
CUSTOMER SERVICE / DEMO
Demo Scenarios
01Order Status
“I'm Ava Green — look up all my recent orders”
“What's the status and carrier for order #100001?”
02Returns & Refunds
“I'm Liam Patel. My headphones just arrived damaged — start a return on my last order”
“I'm Sophia Brown. I want to return my last order and re-order the Wireless Headphones Pro instead”
03Shipping & Address
“Change the shipping address on order #100010 to 500 Oak Ave, Albany NY”
“My package hasn't moved in 5 days — what are my options?”
04Product Questions
“Compare the Smartwatch Series X vs Smartwatch Lite — which has GPS and longer battery?”
“Which of your headphones have active noise cancellation, and what's the price difference?”
05Cancel & Modify
“I'm Noah Chen. Cancel my most recent order if it hasn't shipped yet”
“I'm Ethan Davis. Add a signature-required note to all my open orders”
06Account History
“I'm Mia Ortiz. Show me all my orders and any open support tickets”
“I'm Ethan Davis. Find every order I placed in the last 3 months”
Demo Customers
Ava GreenLiam PatelNoah ChenMia OrtizEthan DavisSophia Brown
Disconnected
ℹ About CX-AI
CX-AI Voice Agent
Self-Service Mode · Alex
● gpt-realtime
About CX-AI
MIC
Connect to start talking
Choose a scenario from the sidebar, then hold the button and speak
Connect and hold the button to speak…
MIC
Session Insights
Plain-English summary
gpt-5-nano
NOTES
Summary will appear here after the first agent response
Sources accessed
None yet
0 tool calls this session